Front Services Supervisor — Guest Experience Leader

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Las Vegas (NV)

On-site

USD 52,000 - 70,000

Full time

2 days ago

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Job summary

Wynn Resorts in Las Vegas is seeking an Assistant Shift Manager to oversee Front Services, ensuring Wynn Las Vegas standards are maintained and guest satisfaction is maximized. You will provide leadership to front-line staff and coordinate with management to deliver flawless service.

This role requires at least 1 year of hospitality leadership, excellent communication, and the ability to train, hire, and evaluate employees.

Qualifications

Minimum 1 year leadership experience in hospitality.
Excellent communication, both verbal and written.
Negotiation, problem solving & decision making skills.
Outstanding organizational, interpersonal and administrative skills.
Ability to work with deadlines with minimal supervision.
Knowledge of union vs non-union environments.
Proficiency in Microsoft Office suite.
Must be 21 years of age or older.

Responsibilities

Actively manages bell & door logistics to maintain service delivery times.
Monitors daily staff schedule, ensuring staff report, take breaks and depart on time.
Ensures shift information and reports are completed and communicated to management.
Maintains Forbes 5-Star standards in guest arrival/departure and Wynn ambiance.
Leads line staff and provides clear direction and goals.
Coordinates with management to maintain guest service standards and engagement.
Assists with hiring practices and staff training.
Creates employee performance evaluations and develops staff.