Assistant Housekeeping Manager - Guest Experience Leader

Wynn Las Vegas; Las Vegas (NV); On-site; USD 60,000 - 78,000; Full time

Job summary

Wynn Las Vegas is seeking an Assistant Manager to support daily operations across housekeeping, ensuring Wynn standards of cleanliness and guest service. You will lead a diverse team, provide direction, and monitor guest satisfaction while guiding pre-shifts and daily tasks.

The role requires strong communication, organization, and problem-solving skills, with weekend availability and the ability to work under pressure in a fast-paced resort environment.

Qualifications

• Minimum 1 year of leadership experience in a large casino or hotel.
• Strong multitasking and deadline management.
• Excellent verbal and written communication.
• Ability to give feedback and motivate staff.
• Strong problem-negotiation, problem solving and decision making.
• Outstanding organizational, interpersonal, and administrative skills.
• Ability to work with limited supervision and meet deadlines.
• Weekend availability and flexible shifts.
• Team player capable of working under pressure.
• Professional appearance and positive attitude.
• Willingness to learn new processes.
• Knowledge of union and non-union environments.
• Strong customer service and guest issue resolution.
• Maintain confidentiality.
• Must be 21 or older.

Responsibilities

• Ensure Wynn standards of cleanliness and appearance for housekeeping areas.
• Assist in managing staff including supervisors, attendants, house person, and utility staff.
• Provide leadership to enhance employee engagement and guest satisfaction.
• Conduct pre-shifts for effective communications with staff.
• Manage productivity and support staff success.
• Assist with daily shift duties, room quality control, guest requests.
• Oversee training and staff development.
• Coach and discipline staff as issues occur and conduct performance reviews.
• Maintain tools and resources to support the department.
• Collaborate with maintenance and engineering for upkeep and safety.
• Address guest issues and maintain Wynn standards.
• Adhere to Wynn policies and safety standards.
• Attend required training and apply new knowledge.
• Promote teamwork and positive guest experience.
• Looks for opportunities to assist peers and guests.

Skills

Leadership

Communication skills

Problem solving

Organization

Customer service

Discretion/confidentiality

Teamwork

English proficiency

Education

High school diploma or equivalent

Tools

HotSOS

Kronos

MMS Agilysys

Opera

Levo2

Lemaland

Microsoft Office

Job description

Wynn Las Vegas is seeking an Assistant Manager to support daily operations across housekeeping, ensuring Wynn standards of cleanliness and guest service. You will lead a diverse team, provide direction, and monitor guest satisfaction while guiding pre-shifts and daily tasks.

The role requires strong communication, organization, and problem-solving skills, with weekend availability and the ability to work under pressure in a fast-paced resort environment.