VIP Suites Operations Manager

Encore Boston Harbor; Everett (MA); On-site; USD 48,000 - 80,000; Full time

Job summary

Encore Boston Harbor seeks a Manager Tower Suites to lead VIP operations, including arrivals/departures, private access, guest relations, and lounge services. You will drive financial performance, daily operations, and guest and employee satisfaction, aligning with Encore strategies.

The role requires 5+ years in hotel/VIP settings, strong leadership, and proficiency in MS Office, with a focus on optimizing service levels and profitability.

Qualifications

• Minimum 5 years of hotel and/or VIP experience required, 3 years in a leadership role preferred.
• Strong computer skills and proficiency in Microsoft Office.
• Experience with planning and project management.
• Fluency in English required; second language a plus.

Responsibilities

• Ensures Encore Boston Harbor core values and standards are implemented.
• Manage short- and long-term departmental goals and operating procedures.
• Oversee departmental policies, records, and reports; ensure confidentiality.
• Lead and develop team members; drive performance and engagement.
• Monitor compliance with internal policies and laws; uphold guest satisfaction.
• Promote effective communication across departments and with guests.

Skills

VIP guest relations

Team leadership

Operations management

Project management

Microsoft Office

Education

Bachelor's degree or related field

High school diploma or equivalent

Tools

FCS

Maximo

Kronos

BirchStreet

Medallia

Opera

Job description

Encore Boston Harbor seeks a Manager Tower Suites to lead VIP operations, including arrivals/departures, private access, guest relations, and lounge services. You will drive financial performance, daily operations, and guest and employee satisfaction, aligning with Encore strategies.

The role requires 5+ years in hotel/VIP settings, strong leadership, and proficiency in MS Office, with a focus on optimizing service levels and profitability.