Front Office & Visitor Experience Specialist

Technology Solutions Provider, Inc.; Northern (KY); Hybrid; USD 63,000 - 100,000; Full time

Job summary

Technology Solutions Provider, Inc. seeks a Receptionist III to support NIH staff and visitors. You will manage front-office operations, answer inquiries, coordinate scheduling, and maintain professional office procedures in a fast-paced environment.

Ideal candidates have a high school diploma with 1–5 years of relevant experience, strong communication and customer service skills, and the ability to balance competing priorities with limited supervision. NIH program support experience is a plus.

Qualifications

• High school diploma plus 1–5 years of relevant experience.
• Experience providing reception, front-office, administrative, or customer-facing support.
• Experience supporting NIH programs or federal office environments is a plus.

Responsibilities

• Serve as a primary point of contact for visitors, callers, staff, and other stakeholders.
• Greet and assist visitors and coordinate notifications, directions, and access procedures.
• Answer, screen, route, and respond to telephone calls and general inquiries.
• Monitor shared office communications and route requests to appropriate staff.
• Coordinate visitor appointments, meeting logistics, and conference room needs.
• Maintain reception and common office areas to support efficient operations.
• Receive, sort, distribute, and track mail and related materials.
• Maintain records for visitors, scheduling, and administrative activities.
• Provide general administrative support, including correspondence and file maintenance.
• Support office events and moves, and assist with front-office processes.
• Identify opportunities to improve reception procedures and contribute solutions.

Skills

Reception

Front-office

Customer service

Communication skills

Education

High school diploma

Tools

Microsoft Office

Email handling

Job description

Technology Solutions Provider, Inc. seeks a Receptionist III to support NIH staff and visitors. You will manage front-office operations, answer inquiries, coordinate scheduling, and maintain professional office procedures in a fast-paced environment.

Ideal candidates have a high school diploma with 1–5 years of relevant experience, strong communication and customer service skills, and the ability to balance competing priorities with limited supervision. NIH program support experience is a plus.