Medical Receptionist (34)

Brandan Enterprises Inc; Bethesda (MD); On-site; USD 40,000 - 52,000; Full time

Job summary

Brandan Enterprises Inc. is seeking an Administrative Assistant II to provide administrative support at the National Institute of Health in Bethesda, MD.

The role involves greeting patients, scheduling appointments, answering calls, and coordinating reception activities while maintaining patient confidentiality. The Admin 2 position requires at least a high school diploma or GED and experience working with patients, with strong written and oral communication, and the ability to transcribe and

Qualifications

• High school diploma or GED required.
• Previous experience working with patients.
• Strong communication skills, both oral and written.
• Ability to transcribe and edit documents.
• Analytical, organizational and time management skills.
• Ability to work independently and in a collaborative team environment.

Responsibilities

• Greet and direct visitors and answer phones.
• Schedule patients and manage appointments in department systems.
• Provide reception support and coordinate interpreter and transport services.
• Assist in clerical duties including data entry, filing, and faxing.
• Support team goals and assist colleagues as needed.
• Maintain patient confidentiality at all times.
• Log consults and prepare routine reports.

Skills

Strong communication

Transcription

Editing documents

Analytical skills

Organizational skills

Time management

Independent and team work

Education

High school diploma or GED

Job description

Brandan Enterprises Inc. (BEI) is seeking applications for the position of Administrative Assistant II to provide administrative support at the National Institute of Health in Bethesda, MD.

Duties:

Administrative Assistant II (Admin 2)

Medical Receptionist

The Admin 2 performs administrative functions. Duties include generic clerical skills such as greeting and directing visitors, fielding phone calls, scheduling patients, responding to callers. Must have basic computer skills to conduct internet research and perform data entry. Additional duties may include filing and faxing. A minimum of high school diploma or GED is required.

• Position requires direct contact in-person and by phone with patients, physicians, nurses, and other staff and visitors.
• Patient appointment Activities: Processes patient upon presenting for appointment in accordance with department guidelines. Notifies appropriate care provider of patient arrival.
• Reception Activities: Open reception area for workday; receive and direct telephone calls following department guidelines; provide reception; make arrangements for interpreter services and transport services; close reception area.
• Team Work: demonstrates understanding of program mission and completes work to support team goals. Assists other team members in completing assignments, as necessary or as requested, and fills in where and when needed.
• Equipment, Material and Supply Support Activities: Request and stock appropriate medical/pharmaceutical supplies and forms; request and stock office supplies and forms.
• Scheduling Activities: Schedules and cancels patient appointments in the Clinical Center’s and internal department computerized appointment scheduling systems, following procedures set forth in department’s guidelines
• Clinical Support Activities: Order X-rays as requested, perform monthly safety inspections; maintain patient confidentiality at all times. Assist in preparing patients for consults as appropriate.
• Statistics, Reporting and Other Administrative Activities: Log in consults using department identified tracking programs. Enter data, produce, and/or distribute various reports; collect and enter patient wait and processing time statistics; issue keys and control key inventory as required.

QUALIFICATIONS:

• A minimum of a high school diploma, GED, is required and related work experience as noted in each Job Description.
• Previous experience working with patients
• Strong communication skills, both oral and written
• Ability to transcribe and edit documents
• Analytic, organizational and time management skills
• Ability to work independently and in a collaborative team environment consisting of a diverse population