Front Office Team Leader — Luxury Resort Guest Experience

One&Only Resorts; Big Sky (MT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental, Vision, and Life Insurance

401(k) Program Participation

25 Days of Paid Time Off

Subsidized Colleague Housing

Winter Season Ski/ Fitness Pass

Complimentary Transportation

Complimentary Meals on Shift

On-Property Discounts

Travel Discounts Worldwide

Job summary

One&Only Moonlight Basin invites an experienced Front Office Team Leader to join our luxury resort in Montana. You will oversee daily Front Office operations, coach colleagues, and ensure service excellence from arrival to departure.

With at least 2 years in front office roles and prior supervisory experience, you will manage staffing, guest inquiries, and upselling opportunities while maintaining our high standards of personalized hospitality.

Qualifications

• A minimum of 2 years of experience in the Front Office area in a luxury hotel or resort.
• Previous supervisory experience.
• Strong background in guest services, concierge, or reservations.
• Proficient in Microsoft Office, Opera, and other hospitality systems.
• Excellent communication skills, with the ability to build positive relationships with guests and colleagues.
• Strong problem-solving, decision-making, and multitasking abilities, with the ability to remain calm under pressure.
• Highly organized, with the ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Supervise the Front Office team, providing coaching and training to promote continuous learning opportunities
• Assist with scheduling to ensure proper staffing based on occupancy levels and operational requirements
• Oversee daily Front Office operations, ensuring effective room assignments, registration compliance, and appropriate guest coverage
• Ensure adherence to Front Office policies, procedures, and standards
• Maintain a visible presence in the lobby, proactively engaging with guests to anticipate and address their needs
• Handle guest inquiries, requests, and complaints with professionalism, escalating complex matters when appropriate
• Record, track, and follow up on guest issues to guarantee timely resolution
• Maintain strong knowledge of room types, rates, discounts, and inclusions
• Support upselling initiatives, encouraging team engagement in revenue-selling opportunities
• Process financial actions, including credit control and reporting
• Perform additional responsibilities as assigned by the Assistant Manager, Front Office or other members of management

Skills

Front Office experience

Supervisory experience

Guest services

Communication skills

Problem solving

Multitasking

Highly organized

Tools

Microsoft Office

Opera

Job description

One&Only Moonlight Basin invites an experienced Front Office Team Leader to join our luxury resort in Montana. You will oversee daily Front Office operations, coach colleagues, and ensure service excellence from arrival to departure.

With at least 2 years in front office roles and prior supervisory experience, you will manage staffing, guest inquiries, and upselling opportunities while maintaining our high standards of personalized hospitality.