Reservations Team Leader: Elevate Service & Revenue

Kerzner International; Big Sky (MT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance 80%

Dental & Vision

401(k) match

Paid time off 25 days

Ski pass / Fitness pass

Complimentary transportation

Complimentary meals

Employee discounts

Job summary

Kerzner International's One&Only Moonlight Basin in Bozeman, Montana, is seeking a Team Leader, Reservations to guide daily operations and drive guest service excellence. You'll support the Reservations team, manage tasks, and help maximize revenue through upselling and cross-selling.

With at least 1 year in a Reservations role and hospitality leadership experience, you will coach colleagues, monitor call levels, and ensure accurate information across channels to deliver outstanding guest

Qualifications

• A minimum of 1 year of experience within a Reservations department in a hotel or resort setting.
• Previous experience in a hospitality leadership role.
• Proficient in Microsoft Office and Opera PMS or similar hotel systems.

Responsibilities

• Assist the Manager, Reservations with the daily allocation of tasks, directing colleagues’ assignments as required to meet operational needs.
• Encourage opportunities to maximize revenue through upselling, cross-selling, and suggestive selling.
• Monitor incoming call volumes, service levels, and staffing coverage to minimize abandoned calls.
• Manage third-party reservation sites and channels, ensuring accurate information, rates, inventory, and availability.
• Monitor the daily performance of colleagues, providing ongoing coaching to support service excellence.
• Conduct shift briefings in the absence of the Manager, Reservations, ensuring colleagues are informed of relevant hotel updates.
• Maintain effective communication flow within the Reservations team, ensuring important updates are communicated in a timely manner.
• Ensure colleagues are knowledgeable about current promotional rates and packages, and hotel products and services.
• Handle no-show and late-cancellation reservations in accordance with resort policies and procedures, including investigating, documenting, and processing applicable charges accurately.
• Perform additional responsibilities as assigned by the Manager, Reservations or another member of management.

Skills

Reservations leadership

Customer service

Communication

Tools

Opera PMS

Microsoft Office

Job description

Kerzner International's One&Only Moonlight Basin in Bozeman, Montana, is seeking a Team Leader, Reservations to guide daily operations and drive guest service excellence. You'll support the Reservations team, manage tasks, and help maximize revenue through upselling and cross-selling.

With at least 1 year in a Reservations role and hospitality leadership experience, you will coach colleagues, monitor call levels, and ensure accurate information across channels to deliver outstanding guest