Front Office Team Leader, Guest Experience

Virgin Hotels; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Virgin Hotels in New Orleans is seeking an Assistant Front Office Manager to lead the Rooms team, ensure flawless guest service and uphold our Virgin Tone of Voice in every interaction.

You will coordinate check-in/check-out, train staff, manage guest accounts, and collaborate with departments to deliver a memorable guest experience while maintaining high standards of cleanliness and organization.

Qualifications

• Must be able to lead a front office team with a strong guest-service mindset.
• Excellent communication and guest service skills are essential.
• Current legal ability to work in the United States and to pass background checks.

Responsibilities

• Learn and retain complete knowledge of front office procedures and policies.
• Maintain the Virgin Tone of Voice, culture and standards in all guest interactions.
• Lead the Rooms department, coordinate with other departments and manage staff performance.
• Manage guest accounts, cashiering procedures, and daily financial reconciliations.
• Provide outstanding guest service and be a proactive source of information about hotel and city events.

Skills

People skills

Leadership

Team management

Communication

Front office experience

Education

High school or equivalent

Tools

HMS

Guestware

Rapid Response

GoConcierge

Job description

Virgin Hotels in New Orleans is seeking an Assistant Front Office Manager to lead the Rooms team, ensure flawless guest service and uphold our Virgin Tone of Voice in every interaction.

You will coordinate check-in/check-out, train staff, manage guest accounts, and collaborate with departments to deliver a memorable guest experience while maintaining high standards of cleanliness and organization.