Front Office Experience Director

Virgin Hotels Dallas; New York (NY); On-site; USD 100,000 - 110,000; Full time

Job summary

Virgin Hotels New York is seeking a Director of Front Office to lead the Guest Services/Front Office team in delivering outstanding guest experiences. You will ensure smooth check-in/check-out, manage guest accounts, and uphold the Virgin Hotels standard of service throughout shifts, while training staff to maintain brand tone and hospitality excellence.

The role requires a minimum of three years in Front Office management, a relevant degree, and strong leadership and communication skills to

Qualifications

• Minimum of three years of Front Office Management experience.
• Associate or Bachelor’s degree required.
• Ability to communicate clearly in English with guests and staff.

Responsibilities

• Lead a team of Guest Services/Front Office staff to deliver exceptional guest experiences.
• Maintain Virgin Hotels’ Tone of Voice and standards across the front desk.
• Oversee check-in/check-out procedures and guest accounts while ensuring accurate billing.

Skills

Front Office Management

English communication

Team leadership

Guest service

Education

Associate or Bachelor’s degree

Job description

Virgin Hotels New York is seeking a Director of Front Office to lead the Guest Services/Front Office team in delivering outstanding guest experiences. You will ensure smooth check-in/check-out, manage guest accounts, and uphold the Virgin Hotels standard of service throughout shifts, while training staff to maintain brand tone and hospitality excellence.

The role requires a minimum of three years in Front Office management, a relevant degree, and strong leadership and communication skills to