Front Office Team Lead

United Digestive; Decatur (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

United Digestive in Decatur, GA seeks a Front Office Team Lead to support the Office Manager by overseeing front office coverage, scheduling, patient payments, and staff development. You will lead a team to ensure courteous patient service, accurate billing, and compliant operations in a gastroenterology setting.

Responsibilities include monitoring calls, coordinating benefits verification, handling referrals and authorizations, and maintaining HIPAA standards while contributing to monthly staff

Qualifications

• 2-3 years of specialty medical office experience, gastroenterology experience preferred.
• Front Office Team Lead must be computer literate and able to operate Greenway and Microsoft Office applications.
• Must be able to communicate clearly with patients and coworkers and provide leadership to staff.

Responsibilities

• Coordinate coverage assignments for lunches and PTO; fills in for front office staff as needed.
• Balance patient payments daily; oversee collection of charges and fee tickets.
• Assist with OSHA and Safety program requirements as directed by the Office Manager.
• Order supplies (coffee, medical, office and postage) and reconcile as directed.
• Train and develop team members; provide coaching and feedback.
• Monitor filing center to ensure timely handling of documents.
• Manage scheduling queue to ensure proper call handling and keep hold times low.
• Ensure mail is opened and processed; direct as directed by Office Manager.
• Participate in marketing activities as directed by the Office Manager.
• Meet or exceed quality and productivity standards set by the Office Manager.
• Respond to emails/voicemails and return patient calls promptly.
• Collaborate with Financial Counselors on benefits verification and referrals/authorizations.
• Ensure HIPAA compliance and patient confidentiality.

Skills

Leadership

Communication

Customer service

Team coordination

Stress management

Education

High School Diploma or GED

Tools

Greenway

Microsoft Office

Job description

GENERAL SUMMARY OF DUTIES: Responsible for assisting manager with all responsibilities and tasks delegated to the front office. Ensures all positions in the front office are covered including scheduling, front office, financial counselor and medical records. Manages all information and tasks necessary for a patient visit before being roomed. Provides strong and consistent leadership to team members, including contributing to an environment oriented to trust, open communication, creative thinking and cohesive team effort.RESPONSIBILITIESDuties may include but are not limited to:Coordinate coverage assignments for lunches and PTO; fills in for front office staff as neededAssists the Office Manager to balance patient payments daily; oversee collection of charges and fee tickets (office and hospital) to be sent to business office as directedAssist with OSHA and Safety program requirements as directed by the Office ManagerAssist with ordering of supplies (to include coffee, medical, office and postage supplies) including reconciliation as directed by the Office ManagerAssist Office Manager with training, coaching and development of team membersMonitors filing center to ensure all documents are handled in a timely mannerMonitors Scheduling queue (via the Supervisor Module) to ensure proper handling of calls and monitors hold timesEnsures mail is opened and processed appropriately as directed by the Office ManagerParticipates in marketing activities as directed by the Office ManagerMeets or exceeds quality and productivity standards as set by the Office ManagerAnswers emails and voicemails and returns patient calls in a timely and efficient mannerWorks with the Financial Counselors to monitor schedule, verify benefits, and manage referrals/authorizations prior to day of appointment for all patients having office visits, outpatient procedures in a hospital, in-office procedures, and emergency add-on procedures in the endoscopy centersCompletes requests for information from UD staff and others and ensures that they are handled promptly and effectively to guarantee payment on patient accountsHas a strong knowledge and understanding of different insurance plansEnsures patients are treated courteously by office staff and that other visitors are screened and properly directedParticipates in weekly or bi-monthly staff meetings to keep staff informed of United Digestive policies and procedures as directed by the Office ManagerParticipates in regular meetings with the office manager to discuss the review the needs of the officeAbides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient informationAdditional duties and responsibilities as assignedREQUIRED EDUCATION, SKILLS, & EXPERIENCEHigh School Diploma or GED required; 2-3 years of specialty medical office experience, gastroenterology experience, and leadership experience preferred. Front Office Team Lead must be computer literate and able to operate Greenway and Microsoft Office applications.ADDITIONAL SKILL AND EXPERIENCEFront Office Team Lead must be able to:Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respectDisplays a professional outgoing warm and helpful attitudePossesses compassion for dealing with people who are ill and need helpPlan, prioritize, and complete multiple tasks as delegated by the Office ManagerWork under pressure; assess, respond, and communicate issues in a timely mannerCommunicate clearly with patients and coworkers through the telephone, email, and in-personInterpret and apply clinical and non-clinical policies and proceduresPHYSICAL/MENTAL/ENVIRONMENTAL DEMANDSRequires sitting and standing associated with a normal office