Front Office Team Lead: Patient Experience & Operations

United Digestive; Decatur (AL); Sur place; USD 21 000 - 29 000; Plein temps

Résumé du poste

United Digestive in Decatur, AL is seeking a Front Office Team Lead to support the Office Manager with day-to-day operations of the front desk. This role ensures front office coverage, coordinates scheduling, billing, and patient records, and leads a team to maintain a professional, courteous patient experience.

You will train staff, monitor calls, verify benefits, and uphold HIPAA standards while engaging in marketing activities as directed.

Qualifications

• High School Diploma or GED required.
• 2-3 years of specialty medical office experience, gastroenterology preferred.
• Leadership experience preferred.
• Computer literacy and ability to operate Greenway and Microsoft Office applications.

Responsabilités

• Coordinate front office coverage and scheduling as directed by Office Manager.
• Assist with balancing patient payments and processing charges to the business office.
• Assist with OSHA and Safety program requirements as directed by the Office Manager.
• Order supplies and reconcile as directed by the Office Manager.
• Train, coach and develop front office staff; monitor call queue and response times.
• Ensure timely handling of documents and proper screening of visitors.
• Participate in weekly/bi-monthly staff meetings and HIPAA compliance activities.

Connaissances

Leadership

Computer literacy

Greenway

Microsoft Office

Formation

High School Diploma or GED

Outils

Greenway practice management

Microsoft Office

Description du poste

United Digestive in Decatur, AL is seeking a Front Office Team Lead to support the Office Manager with day-to-day operations of the front desk. This role ensures front office coverage, coordinates scheduling, billing, and patient records, and leads a team to maintain a professional, courteous patient experience.

You will train staff, monitor calls, verify benefits, and uphold HIPAA standards while engaging in marketing activities as directed.