Patient Care Front Desk Specialist

United Digestive; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

United Digestive is seeking a Front Desk/Administrative Assistant at the AGA - Northside location in Atlanta, GA. This full-time role handles patient check-in, payments, and administrative tasks to support physicians and management.

The ideal candidate has a high school diploma or GED, medical office experience, and proficiency with Greenway and Microsoft Office. HIPAA compliance and strong communication are essential in a fast-paced clinic environment.

Qualifications

• High School Diploma or GED required; Certified Medical Assistant preferred.
• 2-3 years of specialty clinic experience, gastroenterology experience preferred.
• Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Office applications.

Responsibilities

• Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
• Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary
• Collects co-payments and outstanding balances
• Manages patient monies collected and closes batches at end of day
• Provides necessary release and HIPAA forms to patient for completion and signature
• Informs clinical staff or other appropriate parties of patient arrivals
• Generates fee tickets when patients arrive and assembles patient charts for next day visits
• Ensures patient referrals are obtained as required by managed care plans
• Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
• Maintains clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to Practice Manager
• Meets or exceeds quality and productivity standards as set by the Practice Manager
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Practice Manager
• Participates in marketing activities as directed by the Practice Manager
• Cross trains and performs other Practice functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager
• Any other duties and/or special projects as assigned

Skills

Customer service

HIPAA compliance

Communication skills

Multi-tasking

Computer literacy

Education

High School Diploma or GED

Certified Medical Assistant

Tools

Greenway

Microsoft Office

Job description

United Digestive is seeking a Front Desk/Administrative Assistant at the AGA - Northside location in Atlanta, GA. This full-time role handles patient check-in, payments, and administrative tasks to support physicians and management.

The ideal candidate has a high school diploma or GED, medical office experience, and proficiency with Greenway and Microsoft Office. HIPAA compliance and strong communication are essential in a fast-paced clinic environment.