Front Office Team Lead: Patient-Centric Ops Leader

Moreau Physical Therapy; Baton Rouge (LA); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Paid Time Off

Uniform Allowance

Job summary

Moreau Physical Therapy in Baton Rouge, LA is seeking a Full Time Front Office Team Lead to steer daily front desk operations and elevate patient experiences in a fast-paced clinic.

You will warmly greet patients, handle phone inquiries, schedule appointments, track attendance, and manage clerical duties such as collecting co-pays and co-insurances, faxing and scanning documents. A customer‑centric mindset and reliability are essential.

Qualifications

• Customer service skills required.
• Reliable, flexible, courteous, friendly behavior expected.
• Self-motivated with a sense of urgency for tasks.
• Able to multitask in a fast-paced environment and stay organized.

Responsibilities

• Greet patients warmly and manage incoming calls and inquiries.
• Schedule appointments and track patient attendance.
• Collect co-pays and co-insurances; handle faxing and scanning tasks.
• Perform other essential clerical duties to support front office operations.

Skills

Exceptional customer service

Reliability

Flexibility

Courteous demeanor

Self-motivation

Sense of urgency

Independent work

Multitasking

Organization

Team player

Attention to detail

Telephone etiquette

Passion for excellence

Job description

Moreau Physical Therapy in Baton Rouge, LA is seeking a Full Time Front Office Team Lead to steer daily front desk operations and elevate patient experiences in a fast-paced clinic.

You will warmly greet patients, handle phone inquiries, schedule appointments, track attendance, and manage clerical duties such as collecting co-pays and co-insurances, faxing and scanning documents. A customer‑centric mindset and reliability are essential.