Front Desk Team Lead - Patient Experience Champion

Elevate ENT Partners; Lafayette (LA); On-site; USD 40,000 - 50,000; Full time

Job summary

Elevate ENT Partners in Lafayette, Louisiana, is looking for a Front Desk Team Lead. This position oversees daily front office operations in an ENT practice, ensuring efficient patient flow and excellent customer service. Key responsibilities include leading and coaching staff, overseeing patient check-ins, and maintaining compliance with regulatory requirements. The ideal candidate should have 3+ years of experience in a medical setting and prior supervisory experience. An Associate degree is preferred. Join a collaborative team in a vital role that impacts patient satisfaction.

Qualifications

• 3+ years of front desk or patient access experience in a medical setting preferred.
• Prior supervisory or lead experience strongly preferred.

Responsibilities

• Lead, coach, and support front desk staff.
• Monitor staff performance and provide feedback.
• Oversee patient check-in and check-out processes.
• Ensure accurate collection of copays and deductibles.

Skills

Leadership

Customer service

Training and development

Problem-solving

Education

High school diploma or equivalent

Associate degree

Job description

Elevate ENT Partners in Lafayette, Louisiana, is looking for a Front Desk Team Lead. This position oversees daily front office operations in an ENT practice, ensuring efficient patient flow and excellent customer service. Key responsibilities include leading and coaching staff, overseeing patient check-ins, and maintaining compliance with regulatory requirements. The ideal candidate should have 3+ years of experience in a medical setting and prior supervisory experience. An Associate degree is preferred. Join a collaborative team in a vital role that impacts patient satisfaction.