Guest Services - Flexible Part-Time (Weekends)

EOS Hospitality; Myrtle Beach (CT); On-site; USD 17,000 - 22,000; Part time

Job summary

Kingston Resorts in Myrtle Beach is seeking a friendly Guest Services Agent to greet guests, check them in/out, and ensure an outstanding stay. You will handle reservations, answer phones, and communicate guest needs to the right departments. The role requires a flexible schedule including weekends and holidays, and operates at Embassy Suites Myrtle Beach.

Previous hospitality experience is helpful, and a positive, guest-focused attitude is essential for success in this part-time position.

Qualifications

• Greet and register guests at check-in and assist with check-out.
• Maintain knowledge of hotel operations, policies and standards.
• Answer calls with proper etiquette and friendly assistance.
• Manage guest requests and resolve complaints to ensure satisfaction.

Responsibilities

• Maintain knowledge of daily activities, room products and hotel services.
• Answer telephone calls within 3 rings and use correct salutations.
• Describe room accommodations and all amenities to guests.
• Record guest preferences and special requests in the system.
• Communicate guest information to relevant departments and colleagues.
• Present folio to guest and address any disputed charges.
• Support other departments with information about groups, inventory and guest data.
• Perform additional duties as assigned.

Job description

Kingston Resorts in Myrtle Beach is seeking a friendly Guest Services Agent to greet guests, check them in/out, and ensure an outstanding stay. You will handle reservations, answer phones, and communicate guest needs to the right departments. The role requires a flexible schedule including weekends and holidays, and operates at Embassy Suites Myrtle Beach.

Previous hospitality experience is helpful, and a positive, guest-focused attitude is essential for success in this part-time position.