Front Office Team Lead: Guest Experience

Hotel Leveque; Oak Brook (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel discounts at worldwide locations

Professional development and promotion

Job summary

The Drake Oak Brook, Autograph Collection is hiring an Assistant Front Office Manager to lead the front desk and guest services team. You will help ensure a seamless arrival experience, effective communication, and exceptional guest satisfaction through coaching and collaboration.

This role requires strong leadership and a passion for hospitality. Responsibilities include training, resolving guest concerns, and supporting brand standards while maintaining operational excellence at the Oak Brook

Qualifications

• 2+ years of customer service experience in hospitality or related industry.
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Responsibilities

• Welcome arriving guests and oversee the check-in experience ensuring accuracy of information and requests.
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Skills

Customer service experience

Leadership

Education

High School diploma or equivalent

Job description

The Drake Oak Brook, Autograph Collection is hiring an Assistant Front Office Manager to lead the front desk and guest services team. You will help ensure a seamless arrival experience, effective communication, and exceptional guest satisfaction through coaching and collaboration.

This role requires strong leadership and a passion for hospitality. Responsibilities include training, resolving guest concerns, and supporting brand standards while maintaining operational excellence at the Oak Brook