Restaurant & Bar Supervisor: Day 1 Benefits & Growth

The Drake Oak Brook, Autograph Collection; Oak Brook (IL); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

First Hospitality is seeking a restaurant/hotel supervisor for The Drake Oak Brook, Autograph Collection in Oak Brook, IL. You will oversee Restaurant, In Room Dining, Banquets and Bar operations, ensuring staff readiness, quality, and guest satisfaction.

Ideal candidates have prior restaurant and hotel supervisory experience, strong communication, and the ability to train teams to brand standards.

Qualifications

• Requires good communication skills, both verbal and written.
• Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
• Knowledge of computer programs including but not limited to Microsoft Office, etc.
• Strong administrative skills, to include business writing, mathematics for basic accounting.

Responsibilities

• Oversee the day-to-day operations of the Restaurant, In Room Dining, Banquets and Bar
• Ensure all staff has arrived and is in proper uniform.
• Ensure staff receive proper training on quality, service and operational standards and have the tools & equipment to effectively carry out their job functions
• Follow up on staff training to ensure levels of service are maintained
• Establish and achieve quality and guest satisfaction goals
• Conduct routine brand standard audits designed to ensure optimal service execution
• Maintain a floor presence during needed meal periods to ensure optimal guest service and assist associates
• Ensure restaurant is set and looking to specifications before start of shift.
• Learn the job responsibilities of opening and closing for the supervisor position, server position, bartender position and host position so you can ensure the proper process is being followed and you can hold the team accountable to those responsibilities.
• Follow all cash, voids, comp and close out procedures and hold the team accountable to those procedures.
• Work in conjunction with all other departments always ensuring a good line of communication with the front desk.
• Ensure hotel guests or The Keep patrons are satisfied, and problems are resolved at the time they are is presented.
• Communicate via shift logs, e-mails, notes of the shift, any associate issues, payroll issues, to management including members of the executive team.
• Report to work on time and close or stay your full shift (unless approval by a manager to change schedule) and utilize the Kronos Time clock to punch in and out each shift.
• Complete additional duties as assigned by hotel leadership

Skills

Communication skills

Data analysis

Computer skills

Microsoft Office

Administrative skills

Standing for hours

Education

Some college in food operations

Tools

Kronos time clock

Job description

First Hospitality is seeking a restaurant/hotel supervisor for The Drake Oak Brook, Autograph Collection in Oak Brook, IL. You will oversee Restaurant, In Room Dining, Banquets and Bar operations, ensuring staff readiness, quality, and guest satisfaction.

Ideal candidates have prior restaurant and hotel supervisory experience, strong communication, and the ability to train teams to brand standards.