Front Desk supervisor

Hotel Yountville; Fort Worth, Northern (TX, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Hilton Fort Worth, a landmark downtown hotel, seeks a Front Desk Supervisor to lead daily front office operations, ensure smooth guest arrivals, and uphold the high standards of service the property is known for. You will manage staffing, train agents, oversee MICROS transactions, and coordinate with housekeeping and engineering to resolve guest requests quickly.

Open availability, a team spirit, and clear communication are essential as you guide a diverse team through busy shifts and seasonal

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• Strong work ethic and initiative.
• Willingness to work varying schedules including nights, weekends, and holidays.
• Enjoys being part of a team that delivers great guest experiences.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling.
• Understand front office roles and duties and perform duties as needed.
• Manage and operate the MICROS system at the front desk and handle daily transactions.
• Check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering regarding guest rooms and requests; coordinate maintenance needs.
• Greet guests and assist with check-in/check-out, addressing questions and needs promptly and professionally.

Skills

Customer service

Teamwork

Communication

Scheduling

Flexibility

Tools

MICROS POS system

Job description

815 Main Street, Fort Worth, Texas 76102

Experience 'a moment in time, a place in history' at Hilton Fort Worth in downtown Fort Worth, TX, the scene of 35th President John F. Kennedy's final address on the morning of November 22, 1963. This elegant landmark hotel is just a few yards from Sundance Square where you can enjoy outdoor concerts and popular restaurants. The Fort Worth Cultural District, the Stockyards area and Texas Christian University (TCU) are also just minutes away.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Ft Worth Hilton-FWW

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Ability to stand and walk throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
• Open Availability between morning and evening shifts required.
• Will open and close shifts daily while supervising teams of associates on shift.

Status

Full-time

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