Guest Experience Front Office Leader

Murrieta Hot Springs Resort; Fort Worth (TX); Hybrid; USD 38,000 - 66,000; Full time

Job summary

Le Meridien Fort Worth is seeking a hands-on Front Office Supervisor to lead guest relations and daily front desk operations. You will greet guests, check them in and out promptly, and help ensure a seamless arrival and departure experience in a busy downtown hotel.

Responsibilities include staffing front office teams, interviewing and scheduling, resolving guest issues with creative problem solving, maintaining SOPs, and ensuring accurate MICROS system transactions and reporting.

Qualifications

• Experience in guest-facing roles and excellent communication skills.
• Ability to lead and develop front office teams.
• Familiarity with hotel front desk operations and SOPs.

Responsibilities

• Anticipate guest needs, respond promptly, and ensure positive guest relations.
• Greet and communicate with guests, check-in/out efficiently.
• Staff front office teams including interviewing, hiring, scheduling and training.

Skills

Guest relations

Staffing and scheduling

Problem solving

Tools

MICROS System

Job description

Le Meridien Fort Worth is seeking a hands-on Front Office Supervisor to lead guest relations and daily front desk operations. You will greet guests, check them in and out promptly, and help ensure a seamless arrival and departure experience in a busy downtown hotel.

Responsibilities include staffing front office teams, interviewing and scheduling, resolving guest issues with creative problem solving, maintaining SOPs, and ensuring accurate MICROS system transactions and reporting.