CSR Team Lead - ENT Surgery & Patient Care Coordination

UF Health; Manhattan Beach (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

UF Health is seeking a Front Office Supervisor to oversee day-to-day clinic activities and front desk staff under the direction of the ambulatory administrator. You will coordinate scheduling, registration, medical record maintenance, and the referral system while acting as a liaison with patients and departments.

Responsibilities include assisting with personnel and payroll, ensuring budget standards for labor and supplies, ensuring compliance with policies, and supporting performance

Qualifications

• 2 years working as a Customer Service Representative in physician office - required.
• 2 years working knowledge of Medicare, Medicaid, HMOs and other 3rd party payors - required.

Responsibilities

• Supervise and coordinate front office staff day-to-day activities.
• Assist with personnel and payroll functions with guidance from the manager.
• Coordinate schedule maintenance, patient registration, and medical record maintenance/review.
• Manage the front office budget for labor and supplies.
• Ensure compliance with regulatory and organizational policies and procedures.
• Monitor the managed care referral process and appointment authorizations.
• Provide excellent customer service for patients, staff, and others.
• Participate in performance improvement projects.
• Act as an active care team member in patient care coordination.
• Perform CSR functions and handle other duties as assigned.

Skills

Customer service

Insurance knowledge

Education

High School Diploma or GED

Job description

UF Health is seeking a Front Office Supervisor to oversee day-to-day clinic activities and front desk staff under the direction of the ambulatory administrator. You will coordinate scheduling, registration, medical record maintenance, and the referral system while acting as a liaison with patients and departments.

Responsibilities include assisting with personnel and payroll, ensuring budget standards for labor and supplies, ensuring compliance with policies, and supporting performance