Front Office Training & Onboarding Lead

Riverside Health; Newport News (VA); On-site; USD 26,036 - 33,888; Full time

Job summary

Riverside Health in Newport News, Virginia seeks a Front End Operations Training Coordinator to develop and implement efficient training programs for new team members, validate competencies, and drive continuing education aligned with RHS initiatives.

You will collaborate with practice leaders to ensure best practices, educational excellence, and high-quality patient service, mentoring clerical staff and front office supervisors in new initiatives and system updates.

Qualifications

• 2 years Medical Office experience (Required)
• 1 year Training experience (Preferred)

Responsibilities

• Coordinates/develops orientation and educational opportunities for team members and leadership.
• Develops monthly education calendar aligned with RHS strategic goals.
• Manages competency development for new procedures and integration into orientation and simulation labs.
• Leads annual competency validation and facility orientation with HR support and leadership.

Skills

Medical office experience

Training experience

Education

High School Diploma or GED

Job description

Riverside Health in Newport News, Virginia seeks a Front End Operations Training Coordinator to develop and implement efficient training programs for new team members, validate competencies, and drive continuing education aligned with RHS initiatives.

You will collaborate with practice leaders to ensure best practices, educational excellence, and high-quality patient service, mentoring clerical staff and front office supervisors in new initiatives and system updates.