Front Office Supervisor

Grand Hyatt Nashville; Nashville (TN); Vor Ort; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision (HSA)

Company-paid disability & life保险

Employee Assistance Program

401(k) with match

Employee hotel discounts

Paid vacation & sick time

Free parking

Zusammenfassung

Grand Hyatt Nashville is seeking a Front Office Supervisor to oversee daily front desk operations and uphold the hotel’s high standards of guest service.

You will lead a team to manage check-ins/check-outs, reservations, and guest inquiries with professionalism; collaborate across departments to ensure seamless experiences; and participate in training, process improvements, and special amenities coordination.

Qualifikationen

• Minimum 2 years of front desk operations experience in hospitality.
• Previous supervisory or leadership experience preferred.
• Familiarity with hotel PMS and reservation platforms.
• Excellent customer service and guest relations skills.

Aufgaben

• Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel’s brand standards.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
• Handle guest concerns and resolve issues promptly and effectively.
• Assist in training new employees and fostering a collaborative, motivated team environment.
• Assist in requesting, organizing, delivering special amenities to guests.
• Organise in-room decor for guests to celebrate special occasions.
• Monitor daily front office operations, including shift schedules, cash handling, and billing accuracy.
• Assist in answering phones in PBX
• Assist in rooms control desk.
• Assist in room reservations.
• Assist bell services and baggage storage.
• Support management in implementing new processes and technology enhancements to improve front desk efficiency.
• Other duties as assigned.

Kenntnisse

Front desk leadership

Customer service

Communication

Organizational skills

Multitasking

Calm under pressure

PMS proficiency

Ausbildung

High school diploma

Associate or Bachelor’s degree preferred

Tools

PMS software

Reservation platforms

Jobbeschreibung

The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel’s brand standards.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
• Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.
• Assist in training new employees and fostering a collaborative, motivated team environment.
• Assist in requesting, organising, delivering special amenities to guests.
• Organise in-room decor for guests to celebrate special occasions.
• Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments.
• Assist in answering phones in PBX
• Assist in rooms control desk.
• Assist in room reservations.
• Assist bell services and baggage storage.
• Support management in implementing new processes and technology enhancements to improve front desk efficiency.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong leadership and team-building skills with a hands-on approach
• Excellent communication and interpersonal abilities
• Detail-oriented with strong organizational skills and multitasking capability
• Ability to remain calm and professional in high-pressure situations
• Proficient in front office systems (PMS) and basic office software
• A genuine passion for hospitality and creating memorable guest experiences

PROFESSIONAL EXPERIENCE

• Minimum 2 years of experience in front desk operations within the hospitality industry
• Previous supervisory or leadership experience preferred
• Familiarity with hotel property management systems and reservation platforms
• Proven track record of delivering excellent customer service and managing guest relations

ACADEMIC BACKGROUND

• High school diploma or equivalent required
• Associate or Bachelor’s degree in Hospitality Management or related field preferred but not required

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee hotel discounts
• Paid vacation & sick time
• Free parking

Pay Rate: $23.00/hour

Position Requirements

Successful completion of a background check is required prior to employment.