Front Office Supervisor - Lead Memorable Guest Experiences

Hilton; Illinois; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Paid parental leave

Mental health resources

Paid time off

Health & welfare benefits

Retirement plans

Job summary

Hilton in Illinois is seeking a Front Office Supervisor to lead the front desk team and ensure smooth check-ins and check-outs while delivering the warm, memorable hospitality Hilton is known for. You will supervise daily operations, manage guest requests, train staff, and maintain a welcoming lobby environment, partnering with other departments to exceed guest expectations and drive repeat stays.

We offer a supportive culture, competitive benefits, travel perks, and ample opportunities for

Qualifications

• Customer-service driven with a passion for hospitality.
• Ability to lead a front office team and provide coaching.
• Commitment to integrity, teamwork, and owning outcomes.

Responsibilities

• Supervise front office team to ensure smooth check-ins, check-outs, and guest service.
• Create daily schedules, assign tasks, and provide on-the-spot feedback and training.
• Resolve guest inquiries and escalated issues with professionalism and care.
• Manage lobby flow and adjust coverage to maintain service efficiency.

Job description

Hilton in Illinois is seeking a Front Office Supervisor to lead the front desk team and ensure smooth check-ins and check-outs while delivering the warm, memorable hospitality Hilton is known for. You will supervise daily operations, manage guest requests, train staff, and maintain a welcoming lobby environment, partnering with other departments to exceed guest expectations and drive repeat stays.

We offer a supportive culture, competitive benefits, travel perks, and ample opportunities for