Front Office Supervisor — Lead Guest Services

Donohoe Hospitality Services; Maryland; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Daily pay access

Room discounts

Job summary

Courtyard Chevy Chase in Chevy Chase, MD is seeking a Front Office Supervisor to lead the front desk team and ensure smooth check-ins, check-outs and guest interactions. This full-time, on-site role reports to the Front Office Manager and requires a proactive, guest-first mindset.

Ideal candidates bring 2+ years in front desk or guest services (hotel experience preferred) and 1+ year in a supervisory role, plus familiarity with Opera or OnQ PMS.

Qualifications

• 2+ years in front desk or guest services, hotel experience preferred.
• 1+ year in a supervisory or leadership role.
• Familiar with property management systems (Opera/OnQ).

Responsibilities

• Lead the front desk team with confidence and guest focus.
• Oversee check-ins, check-outs, and daily operations.
• Resolve guest issues with empathy and urgency.
• Coach and train team to deliver standout service.
• Monitor performance metrics and uphold brand standards.
• Collaborate with housekeeping, engineering, and F&B.
• Handle cash, billing, and system audits with accuracy.
• Be the primary point of contact for guests and staff.

Skills

Front desk / guest services

Supervisory experience

Communication skills

Conflict resolution

PMS Opera/OnQ

Tools

Opera / OnQ

Job description

Courtyard Chevy Chase in Chevy Chase, MD is seeking a Front Office Supervisor to lead the front desk team and ensure smooth check-ins, check-outs and guest interactions. This full-time, on-site role reports to the Front Office Manager and requires a proactive, guest-first mindset.

Ideal candidates bring 2+ years in front desk or guest services (hotel experience preferred) and 1+ year in a supervisory role, plus familiarity with Opera or OnQ PMS.