EXPERIENCED Front Office Supervisor

Donohoe Hospitality Services; Maryland; Sur place; USD 30 000 - 32 000; Plein temps

Avantages offerts par ce poste

Benefits package

Daily pay access

Room discounts

Résumé du poste

Courtyard Chevy Chase in Chevy Chase, MD is seeking a Front Office Supervisor to lead the front desk team and ensure smooth check-ins, check-outs and guest interactions. This full-time, on-site role reports to the Front Office Manager and requires a proactive, guest-first mindset.

Ideal candidates bring 2+ years in front desk or guest services (hotel experience preferred) and 1+ year in a supervisory role, plus familiarity with Opera or OnQ PMS.

Qualifications

• 2+ years in front desk or guest services, hotel experience preferred.
• 1+ year in a supervisory or leadership role.
• Familiar with property management systems (Opera/OnQ).

Responsabilités

• Lead the front desk team with confidence and guest focus.
• Oversee check-ins, check-outs, and daily operations.
• Resolve guest issues with empathy and urgency.
• Coach and train team to deliver standout service.
• Monitor performance metrics and uphold brand standards.
• Collaborate with housekeeping, engineering, and F&B.
• Handle cash, billing, and system audits with accuracy.
• Be the primary point of contact for guests and staff.

Connaissances

Front desk / guest services

Supervisory experience

Communication skills

Conflict resolution

PMS Opera/OnQ

Outils

Opera / OnQ

Description du poste

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on October 22, 2026

Locations

Showing 1 location

Courtyard Chevy Chase
5520 Wisconsin Ave
Chevy Chase Village, MD 20815, USA

• On-site
• Rate : $23 USD per hour
• Front Desk/Office
• Full-Time
• Requisition #: EXPER004337

Description

Position: Front Office Supervisor
Location: Courtyard by Marriott Chevy Chase
Department: Front Office
Reports To: Front Office Manager
Status: Full-Time

Salary Range: $22.00 - $23.00 per hour (experience-based compensation)

Who We Are

Courtyard Chevy Chase offers a unique opportunity to be part of a team that seamlessly blends comfort, convenience, and environmental sustainability. Our modern hotel is conveniently located near American University, the Friendship Heights metro station, and shopping at Chevy Chase Pavilion, making it an ideal workplace for those who value accessibility and a vibrant environment.

At Courtyard Chevy Chase, we prioritize the well-being and professional growth of our employees. Team members benefit from a supportive environment where they can thrive and develop their careers.Join us at Courtyard Chevy Chase and be part of a team that values excellence, sustainability, and a welcoming atmosphere. Here, you can expect nothing short of the best.

Who You Are

You’re a natural leader with a sharp eye for detail and a sixth sense for guest needs. You thrive in high-energy environments, know how to keep your cool under pressure, and bring a polished edge to every interaction. You’re not just supervising—you’re elevating the standard.

What You’ll Do

• Lead the front desk team with confidence, clarity, and charisma
• Ensure smooth daily operations—from check-ins to check-outs and everything in between
• Resolve guest issues with empathy, urgency, and a solutions-first mindset
• Train, coach, and inspire team members to deliver standout service
• Monitor performance metrics and maintain brand standards
• Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences
• Handle cash, billing, and system audits with precision and integrity
• Be the go-to for guests, team members, and leadership alike

What You Bring

• 2+ years of front desk or guest services experience (hotel experience preferred)
• 1+ year in a supervisory or leadership role
• Strong communication and conflict resolution skills
• Familiarity with property management systems (Opera, OnQ, or similar)
• Flexibility to work evenings, weekends, and holidays
• A polished presence, professional demeanor, and guest-first attitude
• Passion for hospitality and a drive to grow

Additional Responsibilities

• The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

Ready to lead with style and substance?

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.