Front Office Supervisor

Peachtree Group; McKinney (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Front Office Supervisor to oversee guest services and ensure smooth, courteous operations. The role involves supervising the front desk team, coaching staff, and resolving guest issues promptly to maintain high satisfaction.

The successful candidate will liaise with housekeeping and reservations while ensuring cash handling is compliant with policy. A comprehensive benefits package is provided along with retirement and PTO options.

Qualifications

• Experience supervising front desk or guest services teams.
• Strong customer service and communication skills.
• Ability to train and coach staff to maintain SOPs.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues, and coach and counsel the front desk team members.
• Resolve customer issues and complaints quickly to maintain high guest satisfaction.
• Build strong relationships and liaise with housekeeping, reservations, and other departments.
• Controls cash transactions at the front desk and manages personal cash per policy.

Skills

Customer service

Team supervision

Training

Problem resolution

Job description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.