Front Office Supervisor

Peachtree Group Hospitality Management; West Lafayette (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability and life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group Hospitality Management is seeking a Front Office Supervisor to oversee the guest services team, ensuring smooth operations and excellent guest satisfaction. You will train and coach front desk staff, resolve issues quickly, and liaise with housekeeping and reservations to maintain service quality.

The role involves supervising shift processes, managing cash handling per policy, and delivering professional, courteous guest interactions to support repeat business.

Qualifications

• Supervise guest services team to ensure smooth operations.
• Train, direct, and coach front desk staff to ensure quality service.
• Resolve customer issues quickly to maintain satisfaction.
• Coordinate with housekeeping and reservations to ensure seamless service.
• Oversee cash handling per hotel policy.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to SOPs.
• Train, direct, resolve issues, and coach front desk staff for quality operation.
• Resolve customer issues and complaints promptly to maintain satisfaction.
• Build strong relationships with other departments, especially housekeeping and reservations.
• Control front desk cash transactions and maintain personal bank per policy.

Skills

Guest services supervision

Staff training and coaching

Customer issue resolution

Cash handling

Interdepartmental liaison

Job description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.