Front Desk Attendant

ANCHOR IN; Hyannis (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holiday pay

Employee hotel discounts

Opportunities for advancement

Job summary

ANCHOR IN in Hyannis, MA, is seeking a Front Desk Attendant to provide exceptional customer service and create a welcoming experience for all guests. As the first point of contact, you will manage check-in and check-out procedures, respond to inquiries, and assist with reservations.

The ideal candidate will have strong communication skills and a commitment to hospitality. We offer competitive pay, health insurance for eligible employees, and opportunities for advancement within our supportive team.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask in a busy hospitality environment.
• Flexibility to work weekends and varying shifts.

Responsibilities

• Welcome guests with a warm and courteous attitude.
• Manage guest check-in and check-out procedures.
• Assist guests with reservations and local information.

Skills

Customer service skills

Communication skills

Attention to detail

Organizational skills

Computer proficiency

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Front Desk Attendant

Hyannis, MA

Join Our Team!

We are seeking a friendly, professional, and service-oriented Front Desk Attendant to join our hotel team in Hyannis, MA. As the first point of contact for our guests, you will play a vital role in creating a welcoming experience and ensuring exceptional customer service throughout each guest's stay.

The ideal candidate enjoys working with people, thrives in a fast-paced environment, and is committed to providing outstanding hospitality and guest satisfaction.

Responsibilities

• Welcome guests with a warm, professional, and courteous attitude
• Manage hotel guest check-in and check-out procedures efficiently and accurately
• Answer incoming phone calls and respond to guest inquiries in a timely manner
• Assist guests with reservations, room assignments, hotel amenities, and local area information
• Address guest requests, concerns, and service issues promptly and professionally
• Process payments and maintain accurate guest records
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Monitor reservations and room availability using hotel management software
• Maintain a clean, organized, and professional front desk and lobby area
• Complete daily reports, data entry, and other administrative duties as assigned

Qualifications

Required

• High school diploma or equivalent
• Excellent customer service and communication skills
• Strong attention to detail and organizational abilities
• Basic computer proficiency and ability to learn hotel management systems
• Ability to multitask and remain professional in a busy hospitality environment
• Reliable attendance and punctuality
• Flexibility to work weekends, holidays, and varying shifts as needed

Preferred

• Previous hotel, hospitality, guest services, front desk, receptionist, tourism, or customer service experience
• Experience with hotel reservation or property management systems
• Knowledge of the Hyannis and Cape Cod area

What We Offer

• Competitive pay
• Health, dental, and vision insurance (for eligible employees)
• Paid time off and holiday payEmployee hotel discounts
• Opportunities for advancement and professional growth
• Positive and supportive team environment

Why Join Us?

Our hotel is committed to providing exceptional guest experiences and creating a welcoming atmosphere for visitors to Cape Cod. As a Front Desk Attendant, you will be an essential part of our team, helping guests feel at home from arrival through departure.

If you are passionate about hospitality and enjoy delivering excellent customer service, we encourage you to apply today.