Front Office Supervisor | Guest Experience & Night Audit

Socket.dev; San Francisco (CA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer's

Job summary

Highgate Hotels in San Francisco is seeking an Assistant Front Office Manager to support the Front Office Manager with daily front desk operations, guest concerns, and representing management in the manager’s absence.

You will supervise Guest Services staff, train new employees, ensure all SOPs are followed, manage night audit tasks, cash handling, and coordinate with housekeeping and other departments to maintain high service standards.

Qualifications

• Must have progressive hotel or related field experience; supervisory experience preferred.
• Proficiency in Windows, spreadsheets, and word processing.
• Opera Cloud experience is necessary.

Responsibilities

• Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.
• Respond to guest requests, problems, and complaints with follow-up to ensure satisfaction.
• Assist in developing employee morale and training of Guest Services personnel.
• Maintain professional relationships with managers, employees and other departments.
• Operate Front Office computer systems, generate reports and perform simple programming.

Skills

Windows proficiency

Spreadsheets

Word processing

Opera Cloud experience

Education

Two-year college degree or equivalent

Four-year degree (preferred)

Tools

Opera Cloud

Job description

Highgate Hotels in San Francisco is seeking an Assistant Front Office Manager to support the Front Office Manager with daily front desk operations, guest concerns, and representing management in the manager’s absence.

You will supervise Guest Services staff, train new employees, ensure all SOPs are followed, manage night audit tasks, cash handling, and coordinate with housekeeping and other departments to maintain high service standards.