Front Office Supervisor

Marriott Hotels; East Lansing (MI); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health and Dental Insurance

Short Term and Long-Term Disability Insurance

401(k) and company match

Paid Time Off (PTO)

Complimentary hotel rooms

Hotel discounts

Job summary

A leading hotel chain in East Lansing is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure exceptional customer service. The role involves supervising staff, managing check-in/check-out processes, and resolving guest issues. Applicants should have a high school diploma and previous hotel experience, alongside strong leadership and multitasking abilities. Competitive pay and generous perks including health insurance, 401(k) match, and hotel discounts are offered.

Qualifications

• Previous experience in a hotel front desk or customer service role.
• Strong leadership and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving skills.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Supervise front desk staff and ensure excellent customer service.
• Train new front desk staff and provide ongoing training.
• Manage guest check-in and check-out processes.
• Resolve guest complaints and issues professionally.
• Ensure compliance with front desk procedures.
• Coordinate with other hotel departments for guest needs.
• Prepare daily reports and communicate with management.
• Maintain a clean and organized front desk area.

Skills

Leadership skills

Customer service

Multitasking

Problem-solving

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel management software

Job description

Overview

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional customer service. This position requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

• Supervise front desk staff and ensure that they are providing excellent customer service.
• Train new front desk staff and provide ongoing training to existing staff.
• Manage guest check-in and check-out processes.
• Resolve guest complaints and issues in a timely and professional manner.
• Ensure that all front desk procedures are followed and that all guest information is kept confidential.
• Coordinate with other hotel departments to ensure that guest needs are met.
• Prepare daily reports and communicate with hotel management.
• Maintain a clean and organized front desk area.

Requirements

• High school diploma or equivalent
• Previous experience in a hotel front desk or customer service role
• Strong leadership and communication skills
• Ability to multitask and work in a fast-paced environment
• Excellent problem-solving skills
• Proficient in Microsoft Office and hotel management software
• Flexible schedule, including weekends and holidays

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid TimeOff (PTO), complimentary hotel rooms and hotel discounts.

Pay: $18/hr

Interested applicants should send a resume via email to [e-mail].