Front Office Supervisor & Guest Experience Leader

Wequassett; San Francisco (CA); On-site; USD 72,000 - 76,000; Full time

Benefits offered by this job

Medical plans

401K Matching

PTO and Sick Pay

Employee Discounted Rates

Job summary

The Barnes San Francisco, Tapestry Collection by Hilton is seeking an Assistant Front Office Manager to help oversee the Front Desk, Guest Services, Concierge, Bell Services and other guest-facing operations. You will support the Front Office Manager, supervise staff, handle guest concerns, and help drive revenue and guest satisfaction.

This role requires strong leadership, excellent guest relations, knowledge of Opera or similar PMS, and flexibility to work weekends, holidays and evenings.

Qualifications

• Minimum 2-3 years of hotel front office experience.
• Strong leadership and team development skills.
• Exceptional guest relations and conflict resolution abilities.
• Ability to manage daily operations and assist with training.

Responsibilities

• Assist in managing daily front office operations, including guest arrivals, departures, room assignments, and reservations.
• Supervise, coach, and develop Front Desk Agents and other front office team members.
• Ensure consistent delivery of exceptional guest service and adherence to brand standards.
• Resolve guest complaints and service recovery situations promptly and professionally.
• Monitor guest satisfaction scores and online reputation metrics.
• Coordinate with Housekeeping, Engineering, Sales, and F&B to ensure seamless guest experiences.
• Review and approve schedules, payroll, attendance records, and labor productivity.

Skills

Leadership

Guest relations

Conflict resolution

Opera PMS knowledge

Outlook knowledge

Revenue awareness

Tools

Opera

OnQ

Fosse

Microsoft Outlook

Job description

The Barnes San Francisco, Tapestry Collection by Hilton is seeking an Assistant Front Office Manager to help oversee the Front Desk, Guest Services, Concierge, Bell Services and other guest-facing operations. You will support the Front Office Manager, supervise staff, handle guest concerns, and help drive revenue and guest satisfaction.

This role requires strong leadership, excellent guest relations, knowledge of Opera or similar PMS, and flexibility to work weekends, holidays and evenings.