Front Office Leadership: Manager on Duty & Guest Experience

EOS Hospitality; San Francisco (CA); On-site; USD 72,000 - 76,000; Full time

Benefits offered by this job

Great benefits package

Employee rates

Job summary

The Barnes San Francisco, Tapestry Collection by Hilton, is seeking an Assistant Front Office Manager to support daily front desk operations, guest services, concierge, and bell services. You will supervise staff, resolve guest concerns, and help achieve departmental goals in line with EOS Hospitality standards.

This role requires a flexible schedule, strong leadership, and a focus on service quality, with responsibilities including shift briefings, collaboration with housekeeping and sales, and

Qualifications

• College degree preferred.
• Minimum 2-3 years of hotel front office experience.
• Neat and well-groomed appearance; ability to work varying schedules including weekends, holidays and overnights.

Responsibilities

• Manage daily front office operations, including arrivals, departures, room assignments and reservations.
• Supervise Front Desk Agents and front office staff; coach and develop the team.
• Maintain exceptional guest service and adherence to brand standards.
• Resolve guest complaints and implement service recovery promptly.
• Monitor guest satisfaction scores and online reputation metrics.
• Conduct daily shift briefings and communicate occupancy and priorities.
• Coordinate with Housekeeping, Engineering, Sales and F&B for seamless experiences.
• Review and approve schedules, payroll, attendance, and labor productivity.
• Assist with training and performance management of front office staff.
• Monitor room inventory, rate integrity, and upselling opportunities.
• Ensure cash handling, credit card and audit procedures compliance.
• Maintain a safe, professional, and welcoming environment; serve as Manager on Duty.

Skills

Leadership

Guest relations

Problem solving

Opera PMS

OnQ

Fosse

Microsoft Outlook

Flexible schedule

Organizational skills

Communication

Confidentiality

Physical stamina

Mobility

Education

College degree

Tools

Opera PMS

OnQ

Fosse

Microsoft Outlook

Job description

The Barnes San Francisco, Tapestry Collection by Hilton, is seeking an Assistant Front Office Manager to support daily front desk operations, guest services, concierge, and bell services. You will supervise staff, resolve guest concerns, and help achieve departmental goals in line with EOS Hospitality standards.

This role requires a flexible schedule, strong leadership, and a focus on service quality, with responsibilities including shift briefings, collaboration with housekeeping and sales, and