Hotel Front Desk Supervisor

Hyatt House Sacramento; Sacramento (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Generation Hospitality Group seeks a Front Office Supervisor to direct and train front office associates and ensure completion of all front office duties, delivering a seamless guest experience.

The role requires supervising shifts, coaching staff, coordinating with other departments, and maintaining accurate room status information, while upholding brand standards and operational policies.

Qualifications

• Must have supervisory/management experience in a hotel environment
• Ability to read, write, and speak English fluently
• Proficiency with Microsoft Word, Excel, and hotel operating systems

Responsibilities

• Participates in the selection and training of front office staff.
• Schedules and oversees workload during shifts.
• Evaluates performance and provides coaching as needed.
• Maintains relationships with other departments and communicates effectively.
• Ensures accurate room status information, communicates changes.
• Handles guest concerns promptly and courteously.
• Maintains group information and coordinates with appropriate departments.
• Manages budget related to front office operations.
• Conducts regular front office meetings and prepares performance reports.
• Ensures staff present a neat, professional appearance and adheres to policies.

Skills

Supervisory experience

Hospitality operations

Guest service excellence

English fluency

Computer literacy

Job description

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

JOB SUMMARY

The Front Office Supervisor directly supervises and trains all front office associates and ensures completion of all front office duties. Directs and coordinates the activities of the front office function to ensure a seamless guest experience.

RESPONSIBILITIES

• Participates in the selection and training of all front office associates.
• Schedules and supervises workload during shifts of front office associates.
• Evaluates the job performance if each front office associates and provides coaching when necessary.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest concerns quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate individuals and departments.
• Works within the allocated budget for the front office.
• Conducts regularly scheduled meetings of front office associates.
• Ensure front office associates always present a neat and clean appearance.
• Prepare performance reports related to front office.
• Monitor high balance guest and take appropriate action.
• Ensure implementation and compliance of all company policies and brand standards.
• Operate all aspects of Front Office computers ystem, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers, and other employees.
• Act as the Manager on Duty, provide guidance and support to all departments in the hotel when required.
• Maybe required to help with housekeeping functions on occasion.
• Perform other duties as requested by management.

REQUIREMENTS

• Lift up to thirty (30) pounds
• Walking, bending, stretching, standing and/or sitting for extended periods of time

QUALIFICATIONS

• Must beenthusiastic and energetic with a passion for hospitality
• Prior supervisory/management experience required, experience in a hotel environment highly desired.
• Ability to read, write, and speak English fluently.
• Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems
• Proven record of success with Quality Assurance reviews and Guest Satisfaction
• Excellent oral and written communication skills
• Thorough understanding of total hotel operations

The pay range for this role is: