Five-Star Guest Experience Agent

Omni Hotels; Tempe (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Omni Hotels in Tempe, AZ seeks a Front Desk Agent to greet guests, handle check-ins/outs, and communicate resort information, ensuring a five-star experience.

You will uphold Omni standards for guest privacy, process folios and room changes, and collaborate with Concierge and Housekeeping to resolve issues and deliver seamless service across peak and off-peak times.

Previous customer service experience and fluency in languages beyond English are preferred.

Qualifications

• Excellent English communication, both verbal and written.
• Accurately input information into computer systems.
• Work cohesively with co-workers within and outside the department.
• Compute accurate mathematical calculations.
• Think clearly, quickly and make concise decisions.
• Prioritize, organize and follow up.
• Able to stand for entire shift.
• Previous customer service experience.
• Front desk/front office experience preferred.
• Cashiering experience preferred.
• Foreign language fluency preferred.
• Guest relations training preferred.

Responsibilities

• Process guest check-ins and check-outs per Omni’s procedures.
• Empathetically listen to guest inquiries and respond appropriately.
• Set up accounts for guests (room type, payment, etc.).
• Block rooms in the computer and manage requirements.
• Pre-register guests and prepare key packets.
• Communicate guest information to relevant departments (special requests, amenities).
• Maintain confidentiality of guest and hotel information.
• Ensure security of guest room access and folios.
• Maintain guest history files and assist with room changes.
• Document guest requests or problems and follow up to ensure satisfaction.
• Distribute guest faxes and reports as needed.
• Resolve discrepancies on the room status report with Housekeeping.

Job description

Omni Hotels in Tempe, AZ seeks a Front Desk Agent to greet guests, handle check-ins/outs, and communicate resort information, ensuring a five-star experience.

You will uphold Omni standards for guest privacy, process folios and room changes, and collaborate with Concierge and Housekeeping to resolve issues and deliver seamless service across peak and off-peak times.

Previous customer service experience and fluency in languages beyond English are preferred.