Front Office Supervisor

Omni Hotels & Resorts; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Omni Scottsdale Resort & Spa at Montelucia seeks a Front Office Supervisor to lead the front desk team and deliver a 4-diamond guest experience from arrival to departure. You will manage check-ins, reservations, room assignments, and payments, while driving revenue through upselling and cross‑department collaboration.

The ideal candidate embraces guest-centric hospitality, strong teamwork, and the ability to train and develop associates while ensuring policy compliance and smooth daily

Qualifications

• Front Office Supervisor responsibilities and leadership expectations.
• Ability to manage front desk operations and supervise associates.
• Experience in upselling and driving revenue through guest interactions.
• Familiarity with hotel policies and guest service standards.

Responsibilities

• Assist Front Office Management in supervising daily operations.
• Process guest check-ins, reservations, room assignments, keys, and payments.
• Block rooms according to guest preferences and upsell where appropriate.
• Respond to guest requests; maintain courteous and proactive service.
• Communicate needs across hotel departments and with incoming staff.
• Attend daily stand-ups and ensure policy compliance and audits.

Skills

Team leadership

Guest service

Communication

Upselling

Job description

Omni Scottsdale Resort & Spa at Montelucia

Omni Scottsdale Resort & Spa at Montelucia Nestled at the base of Camelback Mountain in Paradise Valley, Omni Scottsdale Resort & Spa at Montelucia is inspired by the rich heritage of Morocco and Southern Spain. The resort features 293 guest rooms, including 38 luxury suites and two presidential suites, along with award-winning dining at Prado and Scottsdale's only Hammam experience at Joya Spa.

At Omni Hotels & Resorts, our associates are the foundation of our success. We are dedicated to creating a culture of warmth, respect, and growth- where every associate is empowered to deliver exceptional service and create memorable moments for our guests. Join a team that takes pride in genuine hospitality and is committed to helping you grow personally and professionally.

JOB DESCRIPTION

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.

Position: Front Office Supervisor

Department: Front Office

Purpose: The Front Office Supervisor will work as an integral part of the rooms division to create a 4-diamond guest experience from guest arrival through departure. Our ideal candidate possesses a passion for leading a dynamic team of associates and providing exemplary moments of service to each guest.

Reports to: Front Office Manager, Assistant Front Office Manager

Essential Functions

• Assists the Front Office Management team in supporting the front office operation and supervising of associates daily.
• Process all guest check-ins by confirming reservations, assigning guest rooms, issuing keys, and securing valid payment.
• Block rooms according to guest preferences and drive revenue through engaging associates with upselling program.
• Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always.
• Communicates any needs or concerns within the hotel with the appropriate departments.
• Attend and prepare for daily stand-up to obtain information from the previous shift and communicate with the incoming associates.
• Ensures compliance with all Front Office policies, standards, and procedures.
• Supports the training and development of the front office associates and ensure quality audits are taking place daily.
• Follow all Loss Prevention procedures regarding guest property, safety, and security. Reporting any concerns to department managers or loss prevention in a timely manner.
• Responsible for Manager on Duty coverage as needed.

Tools and Equipment

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine

Working Environment

• Interior and on occasion exterior of hotel with exposure to weather conditions.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.