Food & Beverage Supervisor | Full-Time

Omni Hotels & Resorts; ChampionsGate (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Omni Orlando Resort at ChampionsGate is seeking a dedicated supervisor to lead dining/service teams on site. You will supervise shifts, mentor staff, and ensure high standards of guest service in a dynamic, guest-focused environment.

You will need at least 1 year of supervisory experience, strong communication, and the ability to handle busy conditions while maintaining Omni’s standards. This role requires consistent attendance and professional appearance.

Qualifications

• Minimum 1 year supervisor experience.
• Excellent communication and guest service skills.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Convey information and ideas clearly to staff and guests.
• Supervise and coordinate assigned shifts.
• Assist in overall supervision of the department as outlined in manager's job description.
• Monitor guest satisfaction and address feedback promptly.
• Maintain regular attendance and professional appearance per Omni standards.

Skills

Leadership

Communication

Tools

Kronos WFC

Open Table

Synergy

Epitome

Job description

Omni Orlando at ChampionsGate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river. Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Purpose:

To maintain the highest standards possible for the guest by ensuring quick, efficient, and professional service to ensure satisfaction.

Essential Functions:

• Must be able to convey information and ideas clearly
• Must work well in stressful, high-pressure situations
• Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Responsible for assigned shift, assisting in overall management
• Supervise and coordinate assigned shifts.
• Assist in overall supervision of the department as outlined in manager's job description.
• Check staff punctuality.
• Complete environmental checklist for dining room.
• Order daily supplies.
• Hold pre-meal meetings.
• Follow up on established training steps.
• Handle guest comments and complaints.
• Ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Observe, teach, and correct staff's service.
• Monitor each guest's experience.
• Must be able work with and understand financial information and data and basic arithmetic functions
• Must lead by example, remain professional in all situations.
• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing proper uniform and name tag when working
• Comply at all times with Omni standards and regulations to encourage safe and efficient hotel operations
• To be thoroughly aquatinted with all technical equipment to fully utilize its capabilities and extend efficient service to hotel guests
• Assist with monthly inventory.
• Maintain a cash bank.
• Verifying guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment use and safety procedures.
• Do not leave merchandise unsecured
• Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart, telephone, pen/pencil, photo-copying machine
• Walk-in refrigerator, Room Service tables, hot boxes
• General office equipment such as computer, fax machine, copy machine, printer, telephones, hole punch, paper cutter, scissors, pen, pencil, paper, etc.
• Computer programs such as Word, Excel, Power Point, etc.
• Corporate software programs such as Kronos WFC, Open Table, Synergy, and Epitome
• Interior of hotel, in the restaurant, kitchen and guestroom. Exposure to extreme temperatures.
• Exposure to Food and Beverage hazardous cleaning chemicals.
• Exposure to food items and beverages.

Required Skills:

• Minimum 1 year supervisor experience

Physical Requirements:

• Able to lift up to 20 pounds
• Able to be on your feet for up to eight hours

Working Environment:

• Must be flexible with schedules including weekends and holidays
• Able to communicate effectively with guests and other associates

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.