Front Office Supervisor: Guest Experience Leader

Stanford Park Hotel; Menlo Park (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

Stanford Park Hotel in Menlo Park, CA seeks a Front Office Supervisor to lead the Front Office team, drive guest satisfaction, and maximize room revenue. You will oversee daily operations, train staff, handle guest inquiries, and ensure service standards are met for a flawless arrival and departure experience.

The role requires strong leadership, familiarity with hotel front desk procedures, and the ability to manage multiple tasks while maintaining a high level of guest service.

Qualifications

• Ability to use a moderately complex computer system.
• Ability to provide accurate information to managers, clients, and guests.
• Ability to work well with employees and customers with tact and diplomacy.
• Ability to create Front Office reports and memos.
• Basic math skills are required.
• Excellent organizational skills.
• Ability to read, listen, and communicate effectively in English.
• Ability to interpret written, oral, diagram, or schedule instructions.
• Meets legal age requirements.

Responsibilities

• Communicate property promotions to departments and Front Office staff.
• Assist in training and supervising the Front Office staff.
• Follow safety, hygiene and cleanliness protocols at all times.
• Provide feedback to Front Office Manager for evaluations and coaching.
• Review group resumes, event schedules and daily reports; relay info to Front Office.
• Handle guest complaints and research solutions.
• Resolve rate or facilities issues with guests.
• Input and retrieve information for Front Office reports.
• Attend Front Office staff meetings to train and maintain a positive environment.
• Run reports to monitor data entry accuracy and avoid reservation duplications.
• Assist in supervising Front Office staff and enforce service standards.
• Perform other duties as assigned by supervisor.

Skills

Moderately complex computer systems

Information accuracy

People management

Front Office reports

Basic math

Organizational skills

English communication

Instruction interpretation

Legal age compliance

Education

High school diploma preferred

Job description

Stanford Park Hotel in Menlo Park, CA seeks a Front Office Supervisor to lead the Front Office team, drive guest satisfaction, and maximize room revenue. You will oversee daily operations, train staff, handle guest inquiries, and ensure service standards are met for a flawless arrival and departure experience.

The role requires strong leadership, familiarity with hotel front desk procedures, and the ability to manage multiple tasks while maintaining a high level of guest service.