Front Office Supervisor – Guest Experience Leader

Socket.dev; Des Moines (IA); On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Go Hilton travel program

Complimentary meals during shifts

Free parking

Job summary

Hilton Des Moines Downtown is seeking an Assistant Front Office Manager to lead daily front office operations and deliver memorable guest experiences. The role emphasizes supervising the front desk, overseeing guest services, and upholding service standards in a dynamic hotel environment.

The ideal candidate will bring front office supervisory experience, flexibility, and a strong commitment to hospitality, with Hilton systems familiarity highly preferred.

Qualifications

• Front Office supervisory or management experience is required.
• Experience with Hilton systems is highly preferred.
• Flexible availability and a strong commitment to guest service.

Responsibilities

• Support daily front office operations, including guest service, registration, and room inventory.
• Monitor guest satisfaction and guide the team to improve service.
• Assist in promoting hotel services and up-selling to drive occupancy and revenue.
• Provide regular updates and training on hotel offerings and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly.
• Oversee VIP guest experience and ensure smooth check-in/check-out.
• Inspire and develop the front office team, coaching and ensuring a productive environment.

Skills

Front Office Management

Guest Service Excellence

Shift Leadership

Hilton Systems

Tools

Hilton systems

Job description

Hilton Des Moines Downtown is seeking an Assistant Front Office Manager to lead daily front office operations and deliver memorable guest experiences. The role emphasizes supervising the front desk, overseeing guest services, and upholding service standards in a dynamic hotel environment.

The ideal candidate will bring front office supervisory experience, flexibility, and a strong commitment to hospitality, with Hilton systems familiarity highly preferred.