Front Office Supervisor — Guest Experience Leader

Kimpton Hotels & Restaurants; Charlottesville (VA); On-site; USD 26,000 - 29,000; Full time

Job summary

Kimpton Hotels & Restaurants, on behalf of Kimpton The Forum - Birch & Bloom in Charlottesville, seeks a Front Office Leader to guide the team and deliver exceptional guest service.

Lead all front desk operations, manage shifts, train staff, and uphold grooming standards while ensuring accurate billing and guest satisfaction. This role values diverse backgrounds and a passion for hospitality.

Qualifications

• 2 years of related experience in hospitality or similar industry.
• High School Diploma is preferred.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Lead all aspects of Front Office operations by setting and maintaining a high level of guest service.
• Provide timely and courteous service to all guests, encouraging them to return to generate repeat business.
• Assist guests upon check-in and provide great service throughout their stay.
• Ensure all functions are carried out to maintain an environment of collaboration.
• Review arrivals and departures noting special requests and ensure billing accuracy.

Skills

Hospitality experience

Flexible schedule

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants, on behalf of Kimpton The Forum - Birch & Bloom in Charlottesville, seeks a Front Office Leader to guide the team and deliver exceptional guest service.

Lead all front desk operations, manage shifts, train staff, and uphold grooming standards while ensuring accurate billing and guest satisfaction. This role values diverse backgrounds and a passion for hospitality.