Guest Services Front Office Leader

Kimpton Hotels & Restaurants; Charlottesville (VA); On-site; USD 54,443,000 - 61,978,000; Full time

Job summary

Kimpton The Forum - Birch & Bloom is seeking a Front Desk Supervisor to lead all Front Office operations in Charlottesville, VA. You’ll provide timely, courteous service, check guests in/out, and maintain a collaborative, high-service environment.

You’ll guide staff, monitor service levels, train colleagues, and ensure duties are completed on schedule, while upholding grooming and uniform standards. The role emphasizes guest satisfaction and team leadership in a dynamic hotel setting.

Qualifications

• 2 years of related experience in hospitality or similar industry.
• High School Diploma is preferred.

Responsibilities

• Lead all aspects of Front Office operations by setting and maintaining a high level of guest service.
• Assist guests upon check-in and provide great service throughout their stay.
• Maintain professional contact with other hotel departments and ensure smooth operations.

Education

High School Diploma

Job description

Kimpton The Forum - Birch & Bloom is seeking a Front Desk Supervisor to lead all Front Office operations in Charlottesville, VA. You’ll provide timely, courteous service, check guests in/out, and maintain a collaborative, high-service environment.

You’ll guide staff, monitor service levels, train colleagues, and ensure duties are completed on schedule, while upholding grooming and uniform standards. The role emphasizes guest satisfaction and team leadership in a dynamic hotel setting.