F&B Guest Experience Leader & Trainer

Salamander Charleston Employer Llc; Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Salamander Hotels & Resorts in Charleston, SC is seeking a Full-Time Service Manager to lead and coach service professionals, supervise guest service operations, and ensure consistent, high-quality dining experiences. You will support scheduling, uphold F&B guidelines, train staff, and engage with guests to elevate their dining experience. Requirements include a high school diploma, ServSafe Alcohol certification, and an ABL Server License within 30 days.

Qualifications

• Must have strong customer service orientation and communication skills.
• Must be able to read, write, and understand English; basic numerical ability.
• Must complete ServSafe Alcohol Online Course & Exam within 30 days of hire.
• Must obtain a SC ABL Server License within 30 days of hire.

Responsibilities

• Coach and train service professionals and organize ongoing staff development.
• Maintain appropriate staffing levels for optimal performance.
• Adhere to departmental and hotel guidelines, policies, and procedures.
• Supervise all service aspects and ensure high-quality presentation of food and beverages.
• Interact with guests to ensure satisfaction and enjoyable dining experience.
• Provide direct guest service as needed (serving, bussing, clerical duties).
• Assist other departments as required for successful operation.

Skills

Customer service orientation

Communication skills

Computational ability

Education

High school diploma or GED

Job description

Salamander Hotels & Resorts in Charleston, SC is seeking a Full-Time Service Manager to lead and coach service professionals, supervise guest service operations, and ensure consistent, high-quality dining experiences. You will support scheduling, uphold F&B guidelines, train staff, and engage with guests to elevate their dining experience. Requirements include a high school diploma, ServSafe Alcohol certification, and an ABL Server License within 30 days.