Front Office Manager: Guest Experience Leader

TPG Hotels and Resorts; Mount Pleasant (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hotel discounts

401(k) matching plan

Health, dental and vision insurance

Job summary

TPG Hotels and Resorts in Mount Pleasant, SC, seeks an experienced Hotel Front Office Manager to oversee front desk and guest services, ensuring seamless operations and exceptional guest experiences.

Lead the front desk team, manage reservations, upsell amenities, and collaborate with housekeeping and engineering to maximize occupancy and revenue while maintaining a welcoming, professional atmosphere.

Qualifications

• Bachelor's degree in hospitality management or related field (preferred).
• Proven experience in hotel front office operations or guest services.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.

Responsibilities

• Lead, train, and manage the front desk team to provide excellent customer service.
• Set performance goals for front desk staff and conduct regular performance evaluations.
• Ensure a welcoming and professional demeanor is maintained by the front desk team.
• Greet guests, handle check-in/check-out procedures, and assist with special requests.
• Resolve guest issues, complaints, or concerns promptly and satisfactorily.
• Manage room reservations and coordinate with housekeeping for timely room preparation.

Skills

Front office operations

Guest services

Leadership

Communication

PMS software

Education

Bachelor's degree in hospitality management

Tools

PMS software

Job description

TPG Hotels and Resorts in Mount Pleasant, SC, seeks an experienced Hotel Front Office Manager to oversee front desk and guest services, ensuring seamless operations and exceptional guest experiences.

Lead the front desk team, manage reservations, upsell amenities, and collaborate with housekeeping and engineering to maximize occupancy and revenue while maintaining a welcoming, professional atmosphere.