Front Office Supervisor – Guest Experience Leader

HEI Hotels & Resorts; Baltimore (MD); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical & Dental insurance

Vision insurance

Vacation & holidays

Pet insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts seeks a Front Office professional at Baltimore Marriott Inner Harbor to assist the Front Office Manager in delivering outstanding guest experiences. You will help manage front desk operations, greet guests, process registrations, and ensure accurate billing and account handling, while promoting HEI brands and services.

The role requires a year of customer service in hospitality, strong communication, math and computer skills, and the ability to stay composed during busy

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to deal with internal and external customers with patience, tact and diplomacy.
• Basic mathematical skills and calculator proficiency for moderately complex calculations.
• Ability to input information using a moderately complex computer system.
• Ability to stand, walk, and perform behind the front desk; observe emergencies.

Responsibilities

• Assist Front Office Manager in managing Front Office operations to achieve customer satisfaction and comply with policies.
• Greet guests warmly, provide accurate information on hours and attractions, and guide guests to appropriate services.
• Process registrations, confirm guest details, and handle room keys, folios, and charges accurately.
• Verify and imprint credit cards, handle cash, and balance the house bank. Post charges to guest rooms as needed.
• Answer phones promptly and relay messages; manage mail and packages for guests.
• Remain calm during busy periods, resolve guest issues through thorough research and appropriate actions.

Skills

Customer service

Hospitality experience

Cash handling

Computer systems

Communication skills

Job description

HEI Hotels & Resorts seeks a Front Office professional at Baltimore Marriott Inner Harbor to assist the Front Office Manager in delivering outstanding guest experiences. You will help manage front desk operations, greet guests, process registrations, and ensure accurate billing and account handling, while promoting HEI brands and services.

The role requires a year of customer service in hospitality, strong communication, math and computer skills, and the ability to stay composed during busy