Guest Services Concierge (Front Desk)

Hyatt Regency; Baltimore (MD); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health benefits after 30 days

Free room nights

Discounted room nights

Friends & family rates

Discounts on food and beverage

401(k) matching

Tuition reimbursement

Complimentary meals for employees

Job summary

Hyatt Regency Baltimore Inner Harbor is seeking a Front Office Associate to manage the guest registration process and communicate hotel services. The role requires flexible shifts from 7am-3:30pm and 3:30pm-11:00pm, including weekends and holidays, with an hourly rate of $22.67.

This full-time position offers overtime, shift differentials and service-related compensation where applicable. The team emphasizes guest satisfaction and adherence to brand policies, while providing career growth

Qualifications

• Previous customer service experience including cash & credit cards in a service provider industry; hospitality a plus
• Friendly and outgoing with a good attitude and professionalism
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
• Computer knowledge using a windows environment
• Ability to stand for long periods of time
• Availability for flexible shifts, weekends and holidays preferred

Responsibilities

• Answer multi-line phones in a courteous, professional manner
• Create new reservations either in person, via email or by telephone
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Research and resolve disputed charges for guests.
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all checkouts including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Review shift logs/daily memo books and document pertinent information in logbooks. Balance and drop receipts according to accounting specifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

Skills

Customer service

Cash handling

Communication

Professionalism

Multitasking

Under pressure

Teamwork

Windows Computer skills

Stand for long periods

Flexible shifts

Job description

Hyatt Regency Baltimore Inner Harbor is seeking a Front Office Associate to manage the guest registration process and communicate hotel services. The role requires flexible shifts from 7am-3:30pm and 3:30pm-11:00pm, including weekends and holidays, with an hourly rate of $22.67.

This full-time position offers overtime, shift differentials and service-related compensation where applicable. The team emphasizes guest satisfaction and adherence to brand policies, while providing career growth