Front Desk Lead: Elevate Guest Experience

HEI Hotels; Baltimore (MD); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical & Dental insurance via Anthem/

Vision insurance via EyeMed

401(k) with matching

Hotel room discounts

Paid time off

Job summary

HEI Hotels operates the Marriott Baltimore Inner Harbor location in Baltimore, MD, seeking a Front Desk Supervisor. This role supports the Front Office Manager, ensuring efficient check-in/out, accurate guest data handling, and excellent service standards.

You will lead front desk colleagues, greet guests, and help resolve issues to maintain guest satisfaction. Ideal candidates have at least one year of hospitality customer service experience, strong communication skills, and the ability to

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to communicate effectively with guests and staff.
• Basic math skills for cash handling.
• Ability to input information into a computer system.

Responsibilities

• Greet guests and provide a warm welcome.
• Input and retrieve guest information at the registration desk.
• Code electronic keys and process payments.
• Resolve guest concerns with effective solutions.
• Assist Front Office Manager and supervise staff as needed.

Skills

Customer service

Hospitality experience

Communication

Problem solving

Job description

HEI Hotels operates the Marriott Baltimore Inner Harbor location in Baltimore, MD, seeking a Front Desk Supervisor. This role supports the Front Office Manager, ensuring efficient check-in/out, accurate guest data handling, and excellent service standards.

You will lead front desk colleagues, greet guests, and help resolve issues to maintain guest satisfaction. Ideal candidates have at least one year of hospitality customer service experience, strong communication skills, and the ability to