Hotel Front Office Leader — Guest Experience

TPG Hotels and Resorts; Linthicum (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Job summary

TPG Hotels, Resorts & Marina is seeking an experienced Hotel Front Office Manager in the Baltimore area to oversee the front desk and guest services. You will lead the front desk team, manage reservations, and collaborate with other departments to ensure seamless operations and guest satisfaction.

A focus on upselling, accuracy in guest data, and staff development is required. The role emphasizes budgeting involvement, problem solving under pressure, and knowledge of PMS systems to optimize

Qualifications

• Bachelor's degree in hospitality management preferred.
• Proven experience in hotel front office operations or guest services.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems; PMS experience highly preferred.
• Ability to remain composed in high-pressure situations.
• Knowledge of local attractions and services to assist guests effectively.

Responsibilities

• Lead, train, and manage the front desk team to provide excellent customer service.
• Resolve guest issues, complaints, or concerns promptly and satisfactorily.
• Oversee room reservations and allocations to maximize occupancy and revenue.
• Ensure smooth front desk operations including payments and guest information accuracy.
• Assist budgeting and forecasting for the front office and contribute to revenue generation.

Skills

Hospitality management

Front desk leadership

Guest service

PMS software

Budgeting

Communication

Problem solving

Education

Bachelor's degree in hospitality management

Tools

PMS software

Job description

TPG Hotels, Resorts & Marina is seeking an experienced Hotel Front Office Manager in the Baltimore area to oversee the front desk and guest services. You will lead the front desk team, manage reservations, and collaborate with other departments to ensure seamless operations and guest satisfaction.

A focus on upselling, accuracy in guest data, and staff development is required. The role emphasizes budgeting involvement, problem solving under pressure, and knowledge of PMS systems to optimize