Front Office Supervisor — Guest Experience Lead

Hilton; Abilene (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks

ESPP – Employee stock purchase program

Paid parental leave

Mental health resources

PTO and vacation

Job summary

Hilton Abilene Downtown Convention Center is seeking a Front Office Supervisor to join our team. The role involves supervising guest services functions across bell, luggage, valets, and related systems to ensure a seamless guest experience.

You will lead daily team operations, preparing schedules, conducting pre-shift meetings, and delivering coaching and feedback. The position emphasizes hospitality, integrity, leadership, teamwork, and accountability.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Supervise guest services team: Lead team members in performing all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Oversee guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage special projects: Lead department initiatives or ad-hoc assignments

Skills

Guest services

Leadership

Hospitality

Integrity

Teamwork

Job description

Hilton Abilene Downtown Convention Center is seeking a Front Office Supervisor to join our team. The role involves supervising guest services functions across bell, luggage, valets, and related systems to ensure a seamless guest experience.

You will lead daily team operations, preparing schedules, conducting pre-shift meetings, and delivering coaching and feedback. The position emphasizes hospitality, integrity, leadership, teamwork, and accountability.