Retail Operations Manager

Accor; New York (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

A leading hospitality firm in New York is seeking a Retail Operations Manager. In this role, you will lead customer service initiatives, manage inventory efficiently, and train associates. The ideal candidate has substantial retail leadership experience and excellent problem-solving skills. This position offers a competitive salary of $80,000.00 - $85,000 annually, along with bonuses and is a full-time opportunity.

Qualifications

• Previous leadership experience within Retail required.
• Must possess a professional presentation.
• Strong interpersonal and problem solving abilities.

Responsibilities

• Drive the monthly floor set model for customer service.
• Monitor business trends to manage inventory flow.
• Supervise, train, and develop retail associates.
• Implement visual merchandising standards.

Skills

Leadership experience

Problem solving

Time management

Customer service focus

Visual merchandising skills

E-commerce experience

Interpersonal skills

Computer proficiency

Education

University/College degree in a related discipline

Tools

Microsoft Windows applications

Shopify

Point of Sales System

Job description

Overview

Retail Operations Manager at The Plaza, A Fairmont Managed hotel in New York, NY. Leads The Plaza’s commitment to customer service with inventory and floor execution, ensuring timely door to floor execution for all inventory, maintaining proper inventory levels for fast selling product, supporting an exit strategy for slow selling product, and implementing operational efficiencies that allow for a seamless selling floor experience.

Responsibilities

• Drive the monthly floor set model to ensure goods are received, organized and can be placed on the floor quickly and accurately to drive customer service.
• Partner with Retail Team to monitor and analyze business trends to manage inventory flow and sell thru. Communicate action plans back to the Operations Team.
• Provide input and make recommendations for necessary improvements within the store to achieve operational efficiency.
• Ensure vendor relationships are maintained through accurate and timely invoicing, Purchase Order requests and consistent communication.
• Advise in the buying process to impact projected inventory levels and sell thru rates based on historical data, report analysis and customer feedback.
• Supervise, train, and develop both stock associates and retail sales associates, fostering accountability, teamwork, and service excellence.
• Support online order fulfillment and shipping, ensuring accuracy, timeliness, and luxury presentation standards for all customer orders.
• Ensure the stockroom and sales floor remain organized, efficient, and compliant with operational best practices.
• Conduct inventory counts for stock room and sales floor.
• Ensure proper levels of customer service are maintained at all times on the sales floor.
• Implement and uphold visual merchandising standards that reflect brand aesthetics and enhance the customer shopping experience.
• Strong leadership, communication and interpersonal skills.
• Ability to problem solve and make decisions that best suit the needs of the business.
• Proficient time management, delegation & multi-tasking abilities.
• Computer & POS proficient.

Compensation

Compensation: $80,000.00 - $85,000 Annual Salary Plus bonus

Qualifications

• Previous leadership experience within Retail required
• Computer literate in Microsoft Window applications, Shopify, and Point of Sales System required
• University/College degree in a related discipline an asset
• Must be revenue driven
• Previous Hotel experience an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Visual Merchandising and Inventory management skills
• E-commerce experience highly preferred
• Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets, which entails lifting and performing all functions as set forth above
• Ability to work varied hours/days based on the needs of the business
• Effective communication skills (both verbal and written)

Other information

All your information will be kept confidential according to EEO guidelines.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality