Front Office Supervisor — Elevate Guest Experience

Crescent Hotels & Resorts; Oak Brook (IL); On-site; USD 55,000 - 58,000; Full time

Job summary

Le Meridien Chicago - Oakbrook Center is seeking a charismatic Front Office Manager to elevate guest experience at our hotel. The ideal candidate understands how this role impacts service quality and revenue.

The position requires at least 1 year of front office supervision and experience with LightSpeed. Marriott brand experience is helpful but not required, and the candidate must be able to lead a team in a fast-paced environment.

Qualifications

• Minimum 1 year hotel front office management or supervisory experience.
• Experience with LightSpeed preferred.
• Hotel front desk leadership and guest-service focus.

Responsibilities

• Interview, hire, train, evaluate staff and provide discipline when needed.
• Respond to guest requests and accommodate groups to maximize satisfaction.
• Supervise front desk operations, maximize revenues and guest satisfaction.
• Oversee Guest Service Agents and ensure SOP/LSOP compliance.
• Remain calm during emergencies and resolve guest issues promptly.
• Maintain attendance and perform other duties as assigned.

Skills

Leadership

Guest service

Staff supervision

Tools

LightSpeed

Job description

Le Meridien Chicago - Oakbrook Center is seeking a charismatic Front Office Manager to elevate guest experience at our hotel. The ideal candidate understands how this role impacts service quality and revenue.

The position requires at least 1 year of front office supervision and experience with LightSpeed. Marriott brand experience is helpful but not required, and the candidate must be able to lead a team in a fast-paced environment.