Assistant Front Office Manager

The Crescent Hotels Group; Oak Brook (IL); On-site; USD 55,000 - 72,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a charismatic Front Office Manager to supervise daily front desk operations at Le Meridien Chicago - Oakbrook Center, driving guest satisfaction and revenue.

Ideal candidates will have at least 1 year of front office supervisory experience, familiarity with LightSpeed, and a willingness to leverage brand standards. Marriott experience is helpful but not required; relocation negotiable.

Qualifications

• Minimum of 1 year of hotel front office management or supervisory experience.
• Marriott brand experience is helpful but not required.
• Experience with LightSpeed is preferred.

Responsibilities

• Interview, hire, train, evaluate performance, resolve problems, and discipline when appropriate.
• Respond to guest requests and accommodate groups to maximize guest satisfaction and repeat business.
• Implement company programs and supervise front desk operations to maximize revenue and ensure service quality.
• Supervise the Guest Service Agents.
• Remain calm and provide guidance during emergencies or heavy activity; resolve issues with sound judgment and approved revenue allowances.
• Adhere to attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Skills

Front office management

Guest service leadership

Tools

LightSpeed

Job description

Description

Le Meridien Chicago - Oakbrook Center is seeking a charismatic individual to help take us to the next level. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.

The ideal candidate will have previous experience with LightSpeed. Prior Marriott brand experience and market experience is helpful but not required. This position does require a minimum of 1-year previous hotel management or supervisory experience in the front office.

JOB OVERVIEW: Supervise the daily operations of the Front Office staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4. Supervise the Guest Service Agents.
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
6. Comply with attendance rules and be available to work on a regular basis.
7. Perform any other job-related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts